Welcome to Livza Foods! By accessing or using our website, products, and services, you agree to the following terms and conditions. Please read them carefully.

1. General Information

• Company Name: Livza Foods
• Manufacturing Unit: Door No. 30/235, Puliyanambram, Peringathur, Kannur District, Kerala - 670675
• Customer Care: +91 9747118122
• Outlet Address: Koothuparamba - Pannor - Kuttiady Road, Panoor, Kerala - 670692
• FSSAI License No.: 2132358000110
• Contact Information:
  • WhatsApp: +91 7909118122
  • Phone: +91 9747118122
  • Email: livzafoods@gmail.com

2. Acceptance of Terms

By using our website, purchasing our products, or engaging with us via phone, email, or WhatsApp, you accept these Terms and Conditions in full. If you do not agree with any part of these terms, please refrain from using our services.

3. Products and Services

Livza Foods specializes in the production and sale of a variety of food products, including but not limited to masala powders, spice blends, and other culinary products. All products are manufactured at our licensed facility in Kerala, adhering to local and national food safety regulations.

4. Pricing and Payment

• All prices listed on our website or provided via our customer care are in Indian Rupees (INR) and are subject to change without notice.
• Payment methods include bank transfer, online payments, UPI, and cash on delivery (COD). Full payment must be made at the time of order unless otherwise specified.
• We reserve the right to refuse or cancel any orders for reasons including but not limited to: product availability, errors in product or pricing information, or issues identified by our fraud detection systems.

5. Shipping and Delivery

• Livza Foods delivers products within specified areas. Delivery charges may apply and will be disclosed at the time of order confirmation.
• Estimated delivery times are provided for your convenience and are not guaranteed. Livza Foods will not be held liable for delays caused by third-party delivery services, weather conditions, or other unforeseen circumstances.
• Customers are responsible for providing accurate delivery information. Livza Foods is not responsible for any delays or lost shipments caused by incorrect addresses.

6. Returns and Refunds

• Due to the perishable nature of our products, Livza Foods does not accept returns once products have been delivered.
• Refunds or replacements will be issued only if the product received is damaged or of unsatisfactory quality. Claims for damaged or defective products must be made within 24 hours of receipt by contacting our customer care via WhatsApp (+91 7909118122) or email (livzafoods@gmail.com). Proof of damage may be requested.
• Livza Foods reserves the right to refuse refunds or replacements if the product has been tampered with or improperly stored after delivery.

7. Product Availability

While we strive to keep our product listings up to date, availability is subject to change without notice. In the event of an out-of-stock item after an order has been placed, we will notify you promptly and provide alternatives or a refund if applicable.

8. Privacy Policy

Your privacy is important to us. Any personal information you provide to Livza Foods, including your name, contact details, and payment information, will be used solely for processing your orders and delivering services. We will not share your information with third parties without your consent, except as required by law.

9. Intellectual Property

All content on the Livza Foods website, including product descriptions, images, logos, and trademarks, are the property of Livza Foods and are protected by applicable copyright and intellectual property laws. You may not use, reproduce, or distribute this content without our written consent.

10. Limitation of Liability

Livza Foods is not responsible for any indirect, incidental, or consequential damages arising from the use of our website, products, or services. We are not liable for any allergic reactions, health issues, or any other adverse effects that may result from consuming our products. Always read product labels for ingredient information and use at your discretion.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising out of or related to the use of our website or services will be subject to the exclusive jurisdiction of the courts of Kerala.

12. Amendments

Livza Foods reserves the right to update or modify these Terms and Conditions at any time without prior notice. The most current version will always be available on our website.

13. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us via:

• WhatsApp: +91 7909118122
• Phone: +91 9747118122
• Email: livzafoods@gmail.com